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Remote · Technology
IT Help Desk Specialist
Provide remote first-line tech support for staff devices, email, Wi‑Fi issues, and everyday software — keeping Willowmere’s teams connected and productive.
About the role
You are the friendly first stop when staff need technology help. From password resets to printer quirks and video-call troubleshooting, you resolve issues remotely and escalate clearly when on-site support is required.
What you’ll do
- Respond to help desk tickets via chat, email, and phone
- Troubleshoot laptops, tablets, printers, and common staff applications
- Support email, MFA, and secure remote access for authorized users
- Document fixes and maintain a simple knowledge base for recurring issues
- Coordinate with vendors when hardware or network escalation is needed
- Help new hires get set up with accounts and essential software
What you’ll bring
- Experience in IT support, help desk, or desktop support
- Clear, patient communication with non-technical users
- Familiarity with Windows, Google Workspace or Microsoft 365, and basic networking
- Ability to work independently in a remote setting
- Healthcare or multi-site organization experience is a plus
Benefits
- Medical, dental, and vision coverage for eligible roles
- Paid training, mentorship, and tuition support pathways
- Predictable scheduling with shift differentials where applicable
- A people-first culture with leadership present and supportive