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On-site · Hospitality
Front Desk Concierge / Receptionist
Be the welcoming first face for residents, families, and visitors — greeting guests, managing the visitor log, answering calls, and keeping the lobby warm and organized.
About the role
The front desk sets the tone for Willowmere. You create a polished, warm first impression while keeping operations organized for residents, visitors, vendors, and the care team.
What you’ll do
- Greet residents, families, vendors, and tour guests with warmth
- Manage phones, visitor check-in, packages, and lobby flow
- Schedule tours and route inquiries to admissions and nursing
- Maintain a tidy, welcoming front-of-house environment
- Support administrative tasks such as directories, mail, and basic scheduling
- Escalate urgent matters quickly to the right on-site leader
What you’ll bring
- Prior front desk, hospitality, or customer service experience
- Clear phone etiquette and strong organization skills
- Comfort with calendars, basic office software, and multi-line phones
- Professional, calm presence in a busy lobby setting
- Daytime availability Monday–Friday with occasional coverage needs
Benefits
- Medical, dental, and vision coverage for eligible roles
- Paid training, mentorship, and tuition support pathways
- Predictable scheduling with shift differentials where applicable
- A people-first culture with leadership present and supportive