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Remote · Admissions
Family Care Advisor (Customer Representative)
Be the caring voice on the phone for families exploring senior living — answering questions, scheduling tours, and guiding inquiries with warmth and patience.
About the role
Family Care Advisors are often a family’s first conversation about Willowmere. You listen carefully, explain care options clearly, and help schedule tours that feel supportive rather than salesy.
What you’ll do
- Respond to inbound calls, chats, and web inquiries promptly
- Qualify needs and explain assisted living, memory care, and respite options
- Schedule tours and hand off warm notes to the on-site admissions team
- Maintain CRM notes and follow up with interested families
- Share pricing ranges, availability context, and next-step guidance
- Represent Willowmere with empathy during emotionally difficult conversations
What you’ll bring
- 2+ years in customer service, call center, sales support, or healthcare intake
- Excellent phone presence and written communication
- Comfort with CRM tools and multi-channel messaging
- Quiet home workspace with reliable high-speed internet
- US work authorization; occasional community visit may be requested
Benefits
- Medical, dental, and vision coverage for eligible roles
- Paid training, mentorship, and tuition support pathways
- Predictable scheduling with shift differentials where applicable
- A people-first culture with leadership present and supportive